How to Request Support
Urgent Request - Call Us
Place a call to our Support Center at 925.277.0690. Press “2” to be transferred to Support Services.
A member of our Service Coordination team will put you in touch with an available Engineer who will work toward resolving your issue in the course of the call.
If you’re calling outside of business hours, our After-Hours Answering service will triage the call and put you in touch with an Engineer who will work toward resolving your issue.
Additional charges may be applied to calls placed off-hours.
Clare Computer Solutions Business Hours
We are located in San Ramon, California. Our normal business hours are 8:00 AM – 5:00 PM Pacific Time.
After hours is defined as between the hours of 5:00 PM & 8:00 AM Monday Friday, all day Saturday, Sunday & observed holidays.
Non-Urgent Request - Email Us
Send an email message during business hours, defined as 8AM to 5PM Pacific Time, with a summary of the issue in the subject line to: helpdesk@clarecomputer.com.
The following information is beneficial to our troubleshooting process. If convenient, please include this detail:
- Brief description of the issue or request, including the error message or a screenshot, if applicable.
- Your computer Name (From the lower-right Windows system tray, right click on the Clare icon and choose “System Information.”)
- The name of the individual affected by the issue, if not you.
- Your work location (Office, home, branch site, other.)
A member of our Service Coordination team will assign the ticket to an Engineer who will reach out to you to work on your issue or request.
If you send an email request outside of business hours, a ticket will be automatically created and reviewed at the start of the next business day.