How to Request Support
Urgent Request – Call Us
A member of our Service Coordination team will put you in touch with an available Engineer who will work towards resolving your issue in the course of the call.
If you’re calling outside of business hours, defined as 8:00 AM to 5:00 PM Pacific Time. Our After–Hours service will put you in touch with an Engineer who will work towards resolving your issue.
Call Support: (925)277-0690 – Press “2” for “Support Services.”
Non-Urgent Request – Email Us
If your request is not urgent, email us and a ticket will automatically be created for you. Please include a summary of the issue in the subject line if possible.
By sending an email message outside business hours, defined as 8:00 AM to 5:00 PM Pacific Time, will create a ticket for our review at the start of the next business day.
Email Support: [email protected]
Service Coordination will assign the ticket to an Engineer for follow up
The following information is beneficial to our troubleshooting process.
If possible, please include this detail:
- A brief description of the issue or request, including the error message or a screenshot, if applicable
- Your computer Name (From the lower-right Windows system tray, right-click on the Clare icon and choose “System Information”
- The name of the individual affected by the issue, if not you.
- Your work location (Office, home, branch site, other)