As an IT support method for business, managed services is the best choice for most companies searching for IT Support. But “managed services” is a general term, and it’s important to understand the spectrum of services that could (and should) be available under that name. Here are 4 services you should expect from your MSP when they say they offer managed services.
Monitor, Manage, Maintain your IT Support
This is a basic tenet of managed services – network components are proactively monitored, managed and maintained by the Managed Service Provider (MSP). This is the NetCentralheart of the service and represents a departure from the prior, reactive “break-fix” paradigm for IT support.
System and Image Backup
This should be part of every MPS’s suite of managed service offerings. Backing up data and images, and managing that process are vital for maximizing uptime, disaster recovery, and often, regulatory compliance.
It’s not unusual for a company’s technology (products and services) to come from a variety of vendors, and this can pose a challenge when trying to keep everything working together. An MSP can step in and provide advice for optimizing the interoperability, and act as a technical liaison when support from one or more vendors is needed to address an issue.
Virtual CIO – Strategic Planning
One of the greatest potential benefits manages services can bring to a business is strategic advice. Bringing technology into your business planning helps ensure your vital technology is kept up to date and that improvements are made in an orderly fashion, based upon your needs and your budget.
All of these things together provide benefits that are miles beyond reactive IT support. If your MSP isn’t offering all these things, it’s time to consider a change. Clare Computer Solutions has been providing this level of proactive support of business for over a decade with their NetCentral managed services. Contact us today to get started.
For more information on how Clare Computer Solutions can help your company with building a strategic plan, feel free to contact us.