Clare Computer Solutions expands NetCentral HelpDesk Capacity

San Ramon, CA 6/30/10:  Clare Computer Solutions (CCS) increased HelpDesk personnel capacity by over 20% for NetCentral clients and added extra tools to provide more speed and flexibility in remote system trouble-shooting and management to accommodate the increase in demand for NetCentral, and the HelpDesk services,  “We’re seeing an increase in demand from NetCentral clients for HelpDesk services,” explained CCS VP of Managed Services, Gabe Veuve. “For many clients, the HelpDesk experience is the most visible aspect of the value that NetCentral brings to their companies. It’s the first place they turn to when they need help, and we feel it’s vital to ensure we have the capacity to deliver a rapid response.”

NetCentral is Clare Computer Solutions’ comprehensive remote network management support service. In addition to around-the-clock monitoring of clients’ systems, automated patching and management, the service also includes live HelpDesk services.

The technologies that make remote network support have become affordable for even small businesses in the past few years, and many companies find it’s much more economical to use a Network Support service than simple calling for help when their networks go down. NetCentral adds the HelpDesk services to this mix to aid in user issues and speed up response times.

About Clare Computer Solutions

Clare Computer Solutions, incorporated in 1990, has grown into one of the premier networking services providers in the East Bay region of California, with a variety of network services, including NetCentral, a comprehensive network maintenance, monitoring and management service, as well as data backup/disaster recovery solutions. More information about Clare Computer Solutions is available at www.clarecomputer.com.