My IT Provider Doesn't Respond Fast Enough! What do I do?
Response time is a key component in the value your IT Provider brings to your relationship. If your existing provider is not responding fast enough to your needs, it’s time for a change.
We can provide extremely rapid response to our clients using our NetCentral IT support service. We are able to remedy most problems via remote access, and this means you don’t have to wait for someone to drive to your facility, in most cases.
When we DO have to come onsite, our NetCentral clients get guaranteed priority response. For more information about NetCentral, see our IT Management page.
Clare Computer Solutions has over 20 experienced engineers on staff, so capacity is not an issue for us. We have a state-of-the-art network monitoring system, tied directly to a Service Ticketing system. Our system will automatically open service requests for you when a problem is detected, so if you call us about an issue, often we’re already aware of it and working on it!
Here are some case histories of where we have utilized NetCentral to provide first-class service and response to our client:
- GJEL Law Firm Counts on NetCentral
- Dolan Foster Chooses NetCentral
- NUVIS Landscape Depends on NetCentral