Jewish Family & Children’s Services Case Study

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The Company

For 130 years, Jewish Family and Children's Services (JFCS/East Bay) has met the challenges of the community through direct services to those most in need.  JFCS/East Bay offers skilled guidance and support to anyone in need in Alameda and Contra Costa Counties. They operate more than twenty-five programs, so the JFCS/East Bay staff needs their IT infrastructure to be there when they need it!

The Challenge

JFCS/East Bay Facilities Manager, Victoria Kundel, is a very busy person.  Her responsibilities include all the JFCS/East Bay locations and all the details that make these offices run, such as taking care of the rent, making sure the lights stay on, PLUS making sure the network is working.   

Victoria had been having trouble locating a responsive and reliable IT provider to handle the firm’s network infrastructure.  She needed to find a Network Services company that would do more than just fix things when they break -- she needed a provider that would take responsibility for the network and prevent problems. 

Her network’s users needed to have confidence that their computers and resources would be consistently available; and know that experts were taking constant care of them.

The Solution

Victoria met with a Clare Computer Network Consultant, and learned more about the company.  She was glad to see that Clare was a large enough firm to have a sizeable team of engineers, which ensures that one will be available whenever she needs_one.

Clare Computer Solutions proposed a program to keep JFCS/East Bay network running at peak efficiency and reduce downtime. The program was NetCentral.

NetCentral offered a true partnership with JFCS/East Bay.  Instead of just fixing the network, with NetCentral, Clare proactively monitors, maintains and manages it, to ensure the JFCS/East Bay staff would always have access to the network.

“NetCentral is a huge relief for us”, says Victoria. “We have that sense that, no matter what happens, Clare will be there for us.  It’s an amazing experience – even people who don’t work with computers at JFCS/East Bay are aware of the positive effect that NetCentral has on our organization!”

The Benefits

Clare Computer Solutions’ NetCentral Network Management has greatly reduced unexpected downtime for JFCS/East Bay’s network.

But according to Victoria, one the main benefits of the program is not even technical: Peace of mind. “We know we don’t have to worry.  We know that everyone at Clare will do whatever it takes to keep the Network working for us!”

Indeed, it’s the system that NetCentral delivers that makes the difference.  When the Clare engineer that was servicing JFCS/East Bay moved out of the area, another engineer was assigned immediately, and the transition was seamless.

“From the Account Manager, to the Clare engineers, to the people that answer the phones – we know the whole company is there for us!” says Victoria. 

By moving their IT Support to this proactive, managed model, JFCS/East Bay saves money, reduces downtime, and has the peace of mind to be able to focus their energies on their core business – helping people!