GJEL Accident Attorneys Case Study

The Company

GJEL Accident Attorneys partner Andy Gillin is fond of saying, “We love fighting for the little guy.” The principals at GJEL all began their careers in public service, and while the cases have gotten larger and more complex along the way, that hasn’t changed the firm’s focus.

The Challenge

The cases have gotten larger and more complex since the firm was founded in 1972, and so has the technology.  In order for GJEL to meet its goals for client service, they need the company’s technology to be completely reliable, and by 2005, they had outgrown their network services provider.

The Solution

There arose a situation one day at GJEL where a crucial piece of equipment failed, and Office Manager Lexi Wall was unable to get her IT provider to respond quickly enough. She was referred to Clare Computer Solutions by another law firm, and an engineer was dispatched to her offices immediately.

Once the crisis was over, she met with a Clare Computer Network Consultant, and learned more about the company.  She was glad to see that Clare was a large enough firm to have sizeable team of engineers, which ensures that one will be available whenever she needs one.

Clare Computer Solutions also proposed a plan to keep GJEL’s network running at peak efficiency and reduce downtime: The NetCentral network management service. With NetCentral, GJEL’s network is monitored around the clock, and the NetCentral Network Operations Center (NOC) staff regularly performs a set of tasks specifically designed to ensure that the network runs smoothly and reliably.

All work performed on the network is meticulously documented, and monthly reports sent to Ms. Wall explain what has been done.

The Benefits

Clare Computer Solutions’ consistent presence at GJEL has greatly reduced unexpected downtime, and saves the firm the costs of emergency repairs.  In addition, with the data collected over months of working on the network, Clare is able to help GJEL plan their firm’s IT strategy moving into the future.

Moreover, Clare Computer Solutions’ familiarity with GJEL’s network makes IT projects go smooth.  “Recently, we had a server upgrade”, said Lexi, “and it went exactly as planned, with no business disruption at all!  Life is good!”

Utilizing this type of long-range planning means the firm’s IT infrastructure will remain modern, with outdated applications and hardware retired and replaced with new versions, all according to an orderly schedule.

By moving their IT management to a proactive, rather than reactive management strategy, GJEL saves money, reduces downtime, and is able to focus their energies on their core business – fighting for the little guy!