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managed service resources for building SMBs technology stance

8 Warning Signs You’re Using the Wrong IT Service Solution

Dreading your company’s technology review because you can’t show how your technology is performing? Have a provider suffering from a lack of ideas on how to truly accelerate technology?  You’re not alone – these are common symptoms for Bay Area businesses having selected the wrong managed IT service solution.

Who could blame you? The marketplace is crowded with vendors and tools that promise to deliver exactly what you need. Even the “do-it-yourself” path, with homegrown systems or spreadsheets, can seem like you’re moving in the right direction.

Sooner or later, you will sense “something is wrong,” but you can’t quite put your finger on what exactly. If that’s you or could become you, check out these 10 warning signs that your company needs to make a change:

8 Warning Signs You’re Using the Wrong IT Service Solution:

1)  Lacking a consolidated point-of-service for all technology related matters

2)  Tired of burning service hours on re-active support instead of proactive thinking?

3)  Bouncing between different relationship and account managers within your IT support’s organization?

4)  Weeks have passed without any word from your account manager or that IT Guy you hired

5)  There’s no personalization – Your IT support never seems to know your network, let alone, your name

6)  No one owns the roadmap for projects, unplanned work, updates, and changes

7)  The “out-of-the-box” support solutions were over positioned, and  don’t deliver

8)  Your “good enough,” functionality isn’t good enough for your management team

Coming to the Realization That You Didn’t Make the Right Choice?

Make a change — your next quarter doesn’t need to be a repeat of this quarter. The bottom-line is that executives need to know technology is being supported by scalable trustworthy, technology partner. This includes building a check-list of “would-like-to-have” features, “must-have” features and “deal breakers.”

Reference your list closely as you vet future products and solutions. Finally, it’s smart to secure feedback from others in your industry or channel. Consider inviting potential solution providers to your site, to your team a solution demo.

There’s no doubt this process is rigorous. But, it’s what’s required to find the best IT support and service solution for your organization. Contact Us – for a no-cost, no-obligation, conversation regarding unlocking the true potential of your business network and managed IT service solution.

Your Internal Teams Greatly Benefit from a Managed IT Service Provider

Having a Managed IT Service Provider (MSP) in your IT mix can free-up internal staff for more strategic projects, like that app you always wanted, or those file-sharing tools your employees need. Establishing a strategic partnership with your IT vendor is essential to the relationship’s success. After 30 years in the IT Service realm, these are the biggest misconceptions, surrounding your current MSP, and internal teams.

“Bargain-Shop” Managed IT Service Provider

Organizations are continuing to turn towards MSPs to handle certain IT functions, as an extension of their internal teams. Although it appears most businesses see the value of augmenting a Managed Service Provider, many are looking for the “cheapest” option available.

This highlights the very reason an organization turns to a Managed IT Service Provider in the first place – for change. Cost-savings were always seen as benefits to Managed IT Services, but many have shifted their mindset, from finding the lowest price to hunting for the greatest value.

Look for MSPs that have experience in your industry, and speak less about technology. Across the board, you want a partner that can explain business outcomes, and how services can help shorten the roadmap to your goals, not pushing product.  Managed Service Providers share business perspective, not technology pushed by vendors. The only way to avoid “deadbeat-IT” is by leveraging outside partners that carry proven track records with established clients.

Top Managed Service Providers Extend Proficiency and Reach

Your MSP usage doesn’t have to be confined to break-fix services related to hardware and its availability. Many CIOs are looking for MSPs that can deliver advanced services, like virtualization, converged-infrastructure or Security-as-a-Service.

With an increase in demand for services around network analytics, business intelligence, and application monitoring, your service provider should have an evolving offering. One that meets the demands of a dynamic technology landscape. It should be noted, a shift with some MSPs has begun, as we’ve seen several refuse the extension to support legacy infrastructure and outdated software.

Partners, NOT Replacements

While more and more companies are relying on outside help for IT needs, MSPs should complement your internal team, rather than replace it. Instead, this frees up existing assets to focus on core business functions, to better utilize company resources. Many of our clients have claimed it brought IT departments, “out-of-the-shadows” and allowed them to focus on core initiatives, a win-win for your IT staff.

Your MSP should provide you with strategy, documentation, repeatable process, access to their ticketing portal and friendly staff welcoming your calls. Company technology doesn’t have to keep you up at night.

Contact Us – to discover how Managed IT Services with Clare Computer Solutions can begin to benefit your business overnight.