Companies choose products and services in order to make their businesses run more efficiently. This may mean deploying multiple technologies and services that are required to work well together and this can cause issues associated with managing multiple technology vendors and having a thorough knowledge of the various technologies employed. When companies spend an inordinate amount of time managing multiple vendors — we call this “vendor fatigue”.
Implementing or troubleshooting a technology that has to interact with another can create situations where every vendor involved will insist their product or service is working fine, and any issues must be on the other vendor’s service or product. This can result in a tedious series of escalating phone calls and mounting frustrations and a great deal of wasted time.
A Managed Services Provider (MSP) can help. Having an MSP involved that has a deeper understanding of the interactions between these technologies will help provide more detailed information to the vendors’ support staffs and escalate issues quickly past Tier 1 support to resolve them.
MSPs can help even earlier in the process by providing advice about which technologies work together reliably and which vendors have good support, based upon their many years of experience with the products and vendors.
Many companies don’t realize that MSPs can bring this added value by being involved in the pre-planning stages of technology implementations. Getting the right advice early can prevent the frustration a company encounters when heading down the wrong path trying to resolve issues and the missteps along the way. MSPs provide ongoing technology consulting and post technology implementation vendor management, which can save time, money and headaches.
Some MSPs don’t offer vendor management as part of their suite of services.. Having an MSP handle vendor management is just another way for an IT support provider to leverage their experience to add value to your organization.
Clare Computer Solutions’ MSP NetCentral includes vendor management in addition to IT budgeting, IT consulting and having the peace of mind that a company’s technology infrastructure is expertly managed. Contact us to learn more about NetCentral.