Not every business needs a Managed Services Provider (MSP) for their technology. There is a tipping point where the company’s reliance on the IT infrastructure, and the complexity of the infrastructure indicate that the company will derive the best value from a MSP, rather than just “as needed” IT support services. Here are 3 signs that will help you realize when your company will need an MSP.
Declining Tolerance for Downtime on the Network
In a very small office, the consequences of the network being down are not necessarily catastrophic. Yes, it’s an emergency of sorts, but often a small office can tolerate the time it takes to make a call to their IT provider and the time it takes for help to arrive.
At some point in a company’s growth, though, the cost of downtime is devastating, and it requires that arrangements are made to keep the company’s IT infrastructure under the care of a MSP, who will share in the risk and responsibility of ensuring that all the technological tools have a higher availability.
Significant Growth and/or Expansion
The skills required to manage a network with multiple of locations are quite different than managing a single-site network. Similarly, if the IT environment is a hybrid of cloud and on premise elements, it can add to the complexity of managing and maintaining the network. It can be difficult to staff for the needs of a network like this.
Some days, support may require a team of high-level network experts, and other days, much simpler user based desktop support. An MSP can provide the range and depth of expertise as needed.
Network Has Devices, Software and Services from a Variety of Vendors
Once a network spans several locations and a mixture of cloud and on-premises environments, the sheer number of vendors can make support very complex when interactivity becomes an issue. Any vendor’s Tier 1 support is inclined to blame the other vendors when a problem arises, but an MSP with a deep understanding of all the technologies can greatly accelerate problem resolution, which mean less downtime.
Studies have shown that outsourcing management of IT infrastructure by an MSP can reduce the recurring in-house IT costs by 30-40 percent and bring about a 50-60 percent increase in efficiency (See Markets and Markets report). Isn’t it time your company took advantage of these benefits? Clare Computer Solutions has been providing Managed Services for well over a decade – contact us today to get started!