3 MSP Best Practices for Protecting Your Users

Cybercrimes are reaching all-time highs, with many organizations being hit with at least one of the 230,000 attacks that occurred in 2017. As a Managed Service Provider, it’s our job to make security a priory for clients in 2018. By following 3 simple best-practices, we use to begin protecting NetCentral Partners. Built to enhance MSP security, mitigate client risk, and grow your revenue.

User Education

Effective anti-virus is essential to keeping your business protected, but it’s simply not enough. With increased risks and social engineering, many have found the need for user education as a major objective for 2019. By educating end-users through security awareness training can reduce the cost of infection or data breaches. These tactics have evolved, and are beginning to target businesses through social engineering, and the favorite method for delivering an attack.

Common Social Engineering Includes:

–  Typically, an email from a trusted friend, contact, or colleague, whose account has been compromised. The message will usually have a URL link to open or download, and invoice or website.

–  Phishing emails, comments, or text messages luring readers to confirm the legitimacy of your accounts. These are usually fake email vendor emails that have been spoofed or recreated by these criminals.

–  Fraudsters are more common in major business cities like San Francisco, Oakland, San Jose, California. These criminals leave USB or zip-drives around the company’s premises, in hopes a curious employee takes it. Hoping a curious employee will insert the temporary storage it into a computer providing access to company and personal data that is saved on your systems.

These attacks are usually devised through relevant and timely education can minimize your exposure to breaches caused by user error. By training our partners and clients on social engineering, and other tactics including ransomware, email passwords or data protection, you assist in fostering the behavior with which you wish to see across your organization.

Backup & Disaster Recovery Plans

Your IT support team should always stress the importance of backups and creating a disaster recovery plan, with regular testing of each asset. If hit with ransomware, without a secure backup, businesses face the intended ultimatum. To pay the ransom and risk the money or lose countless amounts of company data.

We’ve continued to offer our clients options to fit their network, with automated cloud-based backups and physical appliances for any company’s data retention policies to avoid encryption. With access to data anywhere at any time, the best form of proactive support comes with the industry knowledge gained from building business continuity plans.

Things to Consider:

–  Who declares the disaster?

–  How are employees informed?

–  How will you communicate with customers?

The secret to building the perfect disaster recovery plan for your business comes after the plan is implemented. The most common failure point for many businesses before NetCentral support is a failure to test a backup solution. Then a small-scale disaster or accident occurs, and your business can’t restore its data. Imagine the loss of business financials, intellectual property, client data. Insurance won’t pay you for lost information, and your disaster recovery plan is the only thing between business risk and your employees. Once a plan has been implemented and adopted by the staff, it’s important to develop your process.

Patch Management

Patch Management continues to be one of the largest areas of vulnerability for businesses with more than 2 “production” servers. Most updates are security related and should be updated as needed. Outdated technology, including an operating system (OS) or Java, are common exploits in several of this year’s largest cyberattacks. By staying atop of operating system updates, you prevent your business from learning a “very costly lesson.” A great example, of this, was back in 2017, with Windows 10. Win10 initially only marked 15% of malware files, while Windows 7 machines saw over 63% according to Webroot’s 2018 Threat Report.

Patching Process

Your patching process should feel like “a never-ending cycle,” of auditing existing systems to generate a complete inventory of all your production systems, their standardization, and operating systems and applications. By building these standards with a trusted IT support team, your patching process will become easier. Through the classification of vulnerabilities, higher priorities can be remedied, while lower vulnerabilities begin to be automated, never disrupting your workday again.

By following these best practices, your business can begin thinking like an MSP. This will ensure the safety of your business, but also securing customer data. Business owners looking to scale operations should be looking to align business objectives, with an MSP that focuses on your IT experience, if you’re in need of IT Support and Services, we can help! Contact us, to begin talking about your IT stance.

Empowering Executives with Integrations for the Technology You Love

For many CIOs and COOs, the process of technology continues to be a top priority for many come 2019. As a major headache, businesses are increasing their cloud investments to move forward with digital transformation efforts were then faced with the massive undertaking of getting multiple resources connected for a seamless user experience.

Many of the local SMBs have found a lack of competency in many smaller providers, with stitching together applications and services to make up your current IT environments. It’s these environments that will increasingly become more-hybrid. With a large mix of on-premises equipment dispersed across various sites, public and private continue to muddy the waters.

As part of the many businesses moving towards a digital transformation, IoT (Internet of Things) has entered further cluttering device options and platforms that can begin to optimize your operations. As many begin with 2019 initiatives, that will further bring-on greater levels of complexity. As a result, many local business owners have identified this gap and began to address this in their technology plans.

Digital Initiatives
As many CEOs begin cracking down according to the latest “State of the CIO 2018” report, IDGs. This continues to add pressure on the organization. As one of the most experienced MSPs in the SF Bay Area, we continued to rapidly innovate, enhance your speed-to-market and greater your customers experience with your business.

By assessing your existing investments in equipment and resources to better determine what new investments need to be made, when achieving technology goals. The digital transformation many businesses are undergoing isn’t exclusively about new technology, but instead, deciphering what makes sense to retain and what needs to be integrated for legacy applications and services, it’s more of a comprehensive assessment.

With all this in mind, we offer CIO’s and COO’s a range of services to further assist in the development of these transformative plans. In our experience, these three components continue to best assist companies in their digital future.

  1. Assessments & Planning – As you begin launching digital initiatives the need to measure twice, cut once an be a great undertaking for several businesses. Involving a review of current architecture, and bandwidth demands of these assets require greater discovery and review to determine a solution that’s right for your business.
  2. Execution – Once planning and alignment are finished, technology providers assist in multiple ways to execute this vision. It takes an IT Expert to match workloads to platforms with optimization in mind, followed by the task of creating a truly digital ecosystem where your business network can be secured and managed successfully by a business that’s done it for over 30 years.
  3. Follow Through – With experience gained through time, we continue to see clients with a lack of talent and expertise in these fields. To fully integrate technology, it requires businesses to either hire someone full-time or outsource to an MSP. As your business continues to propel further towards a more connected network, how does a business keep all of this secure, and up-to-date?