Educating Partners on Risk Management & Disaster Recovery

According to the data, there were a total of 3 natural disasters in the state of California in 2018, resulting in $180.8 billion in insured losses. That’s up from the $23.8 billion last calculated in 2016. With a bad wildfire season just around the corner for the Bay Area, we’ve already seen an active Winter, with mudslides, and flooding through-out, followed by that sweltering California heat.

Despite their frequency, natural catastrophes aren’t the only disasters you and your customers have to worry about. The rest is attributed to instances such as data corruption, system failure, and human error. In fact, hardware failure is responsible for half the downtime that small to midsize businesses experience.

When Risk Management Meets Disaster Recovery

Unfortunately, ideal scenarios and real-world scenarios are two different things. While it sounds good in theory, trying to protect against every possible catastrophe is cost prohibitive and therefore impractical for most businesses. Helping develop a Risk Management and Disaster Recovery Plan for the most likely “disastrous events.”

Risk Management Plans assist in spending wisely, by budgeting for disaster scenarios that pose the biggest threat to the business. For instance, if a data center is located in Southern California, then earthquakes are a legitimate concern. On the other hand, if you’re in the Northeast–then snow storms are something you should plan for during the winter months.

Whether your risk management efforts uncover one type of event or another, there are certain disasters every organization should plan for. Educating employees on the importance of security, data backup, and consistent testing being cornerstones of any disaster recovery plan.

When onboarding our managed services clients, we remind them that solidifying a commitment to security can help prevent disasters, while a best-in-class backup and recovery plan is essential when disaster does strike. Periodically test procedures within your organization to make sure staff as prepared and data can be recovered–because just a plan itself, is all but useless.

In Closing

You never know when disaster will strike or in what form. What you can do is anticipate the biggest risks for customers and help them prepare for the worst. At the end of the day, disaster preparedness is the key to risk management.

Have a question regarding your organization’s disaster recovery plan, or any risk management surrounding your business?  Contact us – for a no cost, no obligation conversation, with one of our friendly staff members.

8 Warning Signs You’re Using the Wrong IT Service Solution

Dreading your company’s technology review because you can’t show how your technology is performing? Have a provider suffering from a lack of ideas on how to truly accelerate technology?  You’re not alone – these are common symptoms for Bay Area businesses having selected the wrong managed IT service solution.

Who could blame you? The marketplace is crowded with vendors and tools that promise to deliver exactly what you need. Even the “do-it-yourself” path, with homegrown systems or spreadsheets, can seem like you’re moving in the right direction.

Sooner or later, you will sense “something is wrong,” but you can’t quite put your finger on what exactly. If that’s you or could become you, check out these 10 warning signs that your company needs to make a change:

8 Warning Signs You’re Using the Wrong IT Service Solution:

1)  Lacking a consolidated point-of-service for all technology related matters

2)  Tired of burning service hours on re-active support instead of proactive thinking?

3)  Bouncing between different relationship and account managers within your IT support’s organization?

4)  Weeks have passed without any word from your account manager or that IT Guy you hired

5)  There’s no personalization – Your IT support never seems to know your network, let alone, your name

6)  No one owns the roadmap for projects, unplanned work, updates, and changes

7)  The “out-of-the-box” support solutions were over positioned, and  don’t deliver

8)  Your “good enough,” functionality isn’t good enough for your management team

Coming to the Realization That You Didn’t Make the Right Choice?

Make a change — your next quarter doesn’t need to be a repeat of this quarter. The bottom-line is that executives need to know technology is being supported by scalable trustworthy, technology partner. This includes building a check-list of “would-like-to-have” features, “must-have” features and “deal breakers.”

Reference your list closely as you vet future products and solutions. Finally, it’s smart to secure feedback from others in your industry or channel. Consider inviting potential solution providers to your site, to your team a solution demo.

There’s no doubt this process is rigorous. But, it’s what’s required to find the best IT support and service solution for your organization. Contact Us – for a no-cost, no-obligation, conversation regarding unlocking the true potential of your business network and managed IT service solution.

8 Modern Essentials for Endpoint Security Solutions in 2018

Managed Service Providers have always strived to deliver the most stringent options in endpoint security to their clients – but a solution that just detects threats ISN’T enough in today’s business ecosystem. To be truly effective, security platforms must also be designed for the modern requirements of the business. Accommodating the move towards a “digital transformation” includes cloud security solutions, and mobile device management(MDM), to deliver a swift, familiar response to these emerging technologies. This means avoiding overly complex implementations, or cumbersome management platforms and, in some cases can lead to errors that cause vulnerabilities instead of correcting them.

Here are 6 critical features to look for in your MSPs endpoint security solution:

1) Remote Access:

Many MSPs work on the go, logging into vital applications from multiple devices while on the go. Your endpoint security platform should provide the same kind of remote accessibility, to ensure administrators are able to detect and prevent threats from anywhere, at any time of day. Your solution should be cloud-based and delivers complete functionality from mobile devices to respond quickly to sudden threats. In most cases, cybercriminals don’t wait for business hours to strike.

2) Reliability in Protection:

When evaluating an MSP’s security platform review the industries perception of its performance in threat-detection and migration. Compare, and contrast, vendor performance and industry ratings for threat detection and mitigation and too many false-positives. Not only are they unlikely to provide adequate protection, but they create more work for internal teams. It should be noted, enterprise-grade solutions, offer granular controls and permissions.

3) Advanced Threat Protection:

Malware changes constantly, as one threat is being handled, several more will appear. Be certain your MSP or internal team can sustainably manage the amount of work that goes into endpoint protection. Look for software that offers advanced threat mitigation tools like Barracuda, Windows Defender, or Webroot SecureAnywhere offer enterprise-class device controls, machine learning, malware behavior analysis and largely, threat intelligence clouds. Mission critical features should also include, intelligent anti-phishing and anti-spam defenses, (DNS, URL, and Packet) as well as browser and application, exploit defenses.

4) Ease of Installation:

With a dynamic security landscape, endpoint protection can’t afford a large implementation process with steep learning curves, and assumptions being made. What business owners want, is a turn-key solution without hassle. Simplifying migrations from legacy server-based solutions to a more robust hosted solution. This provides teams the flexibility to set policies and rules, to complete tasks in the matter of a few clicks.

5) Comprehensive Reporting:

Your MSP needs as much information as possible, about the environments they plan to protect – along with the ability to quickly, and effectively share information with clients, in an effort, to promote more secure computing. That is why in today’s technology landscape, reporting has become so crucial to many businesses, and being able to condense all that information into report provides actionable insights for business owners. The more granular the report breakdown, the more useful it can become.

6) Automated Updates:

What business has time to worry about whether their security platforms are up to date, and actively protecting endpoints? They need a more-simple ware to stay protect without manual intervention. By providing a modern security solution, there’s never a concern with missed patching or unknown threats – and attention can remain focused where it’s needed most: protecting employees and companies.

Overwhelmed & Not Sure Where to Start?

You’re not alone, Clare Computer Solutions has provided the SF Bay Area with the “peace of mind” business leaders seek for over 30 years. If you plan to get a grip on your security policies for 2018 and 2019 to mitigate the threats of vulnerabilities, ransomware, and hacking, contact us to get started.

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