Your Internal Teams Greatly Benefit from a Managed IT Service Provider

Having a Managed IT Service Provider (MSP) in your IT mix can free-up internal staff for more strategic projects, like that app you always wanted, or those file-sharing tools your employees need. Establishing a strategic partnership with your IT vendor is essential to the relationship’s success. After 30 years in the IT Service realm, these are the biggest misconceptions, surrounding your current MSP, and internal teams.

“Bargain-Shop” Managed IT Service Provider

Organizations are continuing to turn towards MSPs to handle certain IT functions, as an extension of their internal teams. Although it appears most businesses see the value of augmenting a Managed Service Provider, many are looking for the “cheapest” option available.

This highlights the very reason an organization turns to a Managed IT Service Provider in the first place – for change. Cost-savings were always seen as benefits to Managed IT Services, but many have shifted their mindset, from finding the lowest price to hunting for the greatest value.

Look for MSPs that have experience in your industry, and speak less about technology. Across the board, you want a partner that can explain business outcomes, and how services can help shorten the roadmap to your goals, not pushing product.  Managed Service Providers share business perspective, not technology pushed by vendors. The only way to avoid “deadbeat-IT” is by leveraging outside partners that carry proven track records with established clients.

Top Managed Service Providers Extend Proficiency and Reach

Your MSP usage doesn’t have to be confined to break-fix services related to hardware and its availability. Many CIOs are looking for MSPs that can deliver advanced services, like virtualization, converged-infrastructure or Security-as-a-Service.

With an increase in demand for services around network analytics, business intelligence, and application monitoring, your service provider should have an evolving offering. One that meets the demands of a dynamic technology landscape. It should be noted, a shift with some MSPs has begun, as we’ve seen several refuse the extension to support legacy infrastructure and outdated software.

Partners, NOT Replacements

While more and more companies are relying on outside help for IT needs, MSPs should complement your internal team, rather than replace it. Instead, this frees up existing assets to focus on core business functions, to better utilize company resources. Many of our clients have claimed it brought IT departments, “out-of-the-shadows” and allowed them to focus on core initiatives, a win-win for your IT staff.

Your MSP should provide you with strategy, documentation, repeatable process, access to their ticketing portal and friendly staff welcoming your calls. Company technology doesn’t have to keep you up at night.

Contact Us – to discover how Managed IT Services with Clare Computer Solutions can begin to benefit your business overnight.

Why Documenting Your Infrastructure Is Crucial to Your Next Tech Project

Things move fast in business, but they move even faster in technology. Because of this, many business’ Information Technology (IT) infrastructures are poorly planned and can be fixed once a user can document technology. Technological tools are often deployed to address a specific problem, without consideration to the entire infrastructure.  Decisions are made to address short-term issues with little or no regard to the company’s long-range plans.

When a company wants to plan for growth or improve its technology, it becomes increasingly more difficult to get a handle on the current situation, which makes strategic planning nearly impossible.  You can’t find the finish line if you can’t find the starting line!  Here are some suggestions:

Perform Regular IT Assessments

Ideally, every change or addition to your IT infrastructure would be properly documented immediately, but with the pace of technology and the advent of the “Bring Your Own Device” movement, this may not be practical.   But once or twice a year, an assessment of the entire Technology infrastructure should be performed, this provides technology managers inside your company the ability to make better, more informed decisions than ever before.

Cycle-Out Unused/Obsolete Assets

Clutter grows on its own, whether in an attic or in an office.  Apply the notion of “Spring Cleaning” to the business and at least once a year, get rid of computers and devices you don’t use or need.  Aging or unused devices have grown to become the largest security threat, followed closely behind by remote desktop protocol. As technology begins to age, you will notice resources being pulled-away, incrementally, in as supportable life-span is nearing its end.

Documenting Your Infrastructure

When the time comes to implement a sweeping growth initiative, you will need an up-to-date, accurate and relevant view of your current infrastructure.  This should consist of both asset lists (devices, computers, software licenses) and a network diagram.

When you document technology, you can manage your technology. But who’s got time to do all this stuff?   Who have the skills to apply this level of organization?

Clare Computer Solutions have the tools and the experience to handle IT documentation quickly and efficiently if you’re tired of half-done network diagrams, that never seem to stay updated. We handle multiple networks, so we can apply this broad experience to provide expert advice on your company’s technology strategies. Contact us now to get started!

10 Reasons Why SMBs Are Vulnerable to Security Attacks

They say recognizing a problem is the first step in solving it. But when it comes to cybersecurity, many SMBs don’t believe they have a real problem on their hands. Many simply believe that hackers will focus their attention exclusively on large and well-heeled organizations, and aren’t interested in smaller businesses. Unfortunately, this couldn’t be further from the truth, and it’s this mentality that leaves businesses highly susceptible to attacks.

1) Not If, but When
Many small businesses don’t invest sufficiently in IT security resources and protection. This may be due in part to the fact that they may not know they’re being targeted. According to the Ponemon Institute 2016 State of SMB Cybersecurity Report, hackers have breached 50% of the 28 million small businesses in the United States have no clue they’re being targeted.

2) Evolving Threat Landscape
Trying to keep pace with the changing nature of cyber threats is a full time. Many cannot afford the cost of internal IT security staff, which is why it’s imperative that their MSP keep them protected from zero-day threats.

3) Users Don’t Always Know Security Best-practices
In the last year, phishing was involved in 90% of breaches, which makes end users both the weakest link and the first line of defense. The best way to counter this threat is to train and educate end-users on the impact of their online behaviors. A well-trained user can help prevent threats like ransomware, drive-by downloads, keyloggers, and many more.

4) Lack of Effective Security Policies and Protocols
Companies should have documented policies in place to ensure all passwords are strong and regularly changed. Although these actions are “status-quo,” two-factor authentication is many. Access rights to network files, folders, and file shares need to be tightly controlled to avoid malware wreaking havoc on networks.

5) Exposure to Multiple Vector
All the ways that users’ can interact with the internet must be considered, from emails, attachments, links, to web browsing and network activity. Effective endpoint security starts with protecting each of these vectors from cyber attacks. Featuring multi-layered protection to defend you from threats that use different exploits to gain access to your network.

6) Complex Security Creates Admin Challenges
Consider not only the costs of buying cybersecurity software but also the operational expenses of the latest in security technology. Systems that use best-in-class solutions paired with minor automation can make security both more affordable and more effective. Using these solutions allows internal teams tasked with administration’s job easier.

7) Out-of-Date Systems
By following a rigorous patching regime, you can avoid many of the application vulnerabilities used to comprise networks. At times, patching can feel unimportant, but with the help of our staff, and a little automation, patching management has become smoother, and more cost-effective. WannaCry, 2018’s biggest cyber-scare could have been avoided completely by simply patching systems to best practices.

8) Murky Network Visibility
Having accurate information about your network technology, and what’s connected to it, is vital in protecting users from both internal and external threats. Network monitoring tools can identify network anomalies and counter threats before they do harm to your systems. Knowing can be half the battle, and being able to pinpoint affected systems and the potential path of destruction.

9) Poor Backup Practices
Faced with attacks like ransomware, SMBs must have an effective back-up and retention policy. 60% of companies that suffer from a cyber attack are out-of-business within 6 months due to the sheer amount of data loss. There are many on and off-premise cloud-based backup systems that will help avoid such fate. Unfortunately, for companies willing to pay the ransom these days, it will not guarantee you will get your data back.

10) Compliance
Regulations affect several of the largest industries, and securing endpoints are a routine compliance requirement for most. It has become vital to understanding your compliance obligations and ensuring sufficient security is in place, to protect your business.

Clare Computer Solutions has the tools and experience to handle any aspect of your IT security. With tools to assess and remediate vulnerabilities. Clare Computer Solutions handles multiple networks, so we can apply this broad experience to expertly advise on your company’s technology strategiesContact us today to begin the conversation on securing your business.