Fast and Reliable Internet Access Vital for Cloud Services

Cloud Computing is increasing in adoption and has become a big part of the technology landscape. Not that it’s a good fit for every company, or that it’s delivered on all the anticipated benefits, but increasingly, the cloud is a viable solution for a variety of applications.

How a business GETS to its data and applications on the cloud is not as a hot a topic, but it is a vital part of the equation. What’s in the cloud is of no use if a company can’t access it.

With cloud computing, a company’s demands on the internet connection is very different. Two very important factors to consider are bandwidth and redundancy.

Bandwidth

Barely a decade ago, a T1 line (1.544 Mbps) cost over $1000 per month. But the extensive buildout of fiber connections in metro areas has brought those costs down considerably. Even home internet connections get multi-megabit connections for about $100/month.

When planning a foray into cloud computing, some careful consideration needs to go into determining the bandwidth required to deliver an optimal user experience.  Not so long ago, a company’s internet bandwidth was used primarily for email and web browsing.  When even a small office is using their internet connection for applications, email, phones (VoIP) and web browsing, it’s a whole different story.

Therefore, the costs of the necessary bandwidth will need to be factored into the cloud strategy for your business.

Redundancy

No matter how much bandwidth your internet connection has, if it’s down, you have NO bandwidth. Some internet connections are more reliable than others, but even a 99.999% (Five 9s!) uptime means 8.76 hours of downtime in a year. Can your business be prepared to have NO access to your cloud-based resources for a full workday?

If a business is going to go to a cloud-dependent model, then it would be wise to have an alternate route to the cloud.  This could be 100% redundancy – an equivalent circuit from another provider (ideally, coming into the building via a different cable vault), or it can be a circuit designed to be just adequate to keep the business running until the main circuit is restored.

Don’t forget to factor in the costs for the extra circuit, and don’t forget to test the failover mechanism!

Private Circuits

Depending on where in the cloud your computing assets are, you may not need to go through the Internet at all. Your bandwidth may be more reliable if the data and voice traffic go over a dedicated circuit. The prices on these have dropped considerably, too, so it bears looking into.

The bottom line is, the cloud holds a lot of promise, but before implementing any new technology, all the pros and cons and costs must be weighed to ensure the results will be favorable for your business. Clare Computer Solutions Website can have a strategic conversation with you about your business and help you consider all the options when Cloud Services. Contact CCS to get started!

Don’t Ignore Your Desktops In Disaster Recovery Plan

Disasters come in all shapes and sizes. An event that renders your office unusable qualifies as a major disaster, and dealing with that should be a major focus of your disaster recovery (DR) plan. Having a server fail would have a widespread adverse effect on your business too, so there should be schemes in place to mitigate that risk on your business.

What about the desktop computers in your office?

In today’s business world, workers use a variety of devices to do their jobs – computers, laptops, tablets, and smart phones.

But for most office workers, the desktop computer is where they do most of their work, and despite the proven wisdom of having important data centrally located, a lot of important data is still being stored on those desktop machines.

What constitutes a disaster for a desktop workstation?  Here are two common examples.

Hardware/operating system failure – Desktop machines have steadily improved in quality and come down in price for years, but they still fail. One unfortunate side effect of the lower price of these devices is, it often isn’t worth the trouble to spend much time trying to fix one when it breaks.

Workstation becomes infected by malware – The variety of ways a computer can become infected with malware has grown both in number and sophistication over the years, and despite anti-virus or anti-malware programs, sometimes a desktop machine becomes unusable due to infection, and getting rid of the infection may become more costly than replacing the machine.

Regardless of the lower out-of-pocket costs for a replacement workstation, the loss in productivity while purchasing and setting up a new machine, and the cost of data lost forever all affect a company’s bottom line. An office with say, 50 desktop users is likely to have one or more machines acting up at almost any given time. What can be done to mitigate this?

Desktop backup and imaging is very cost effective. In this scheme, software backs up all the desktops’ images (usually to a local Network Attached Storage device). Then, if a user’s machine gets infected, the machine can be re-imaged to a backup dated prior to the infection. If a desktop machine fails completely, that backup image can be used to set up a replacement machine, in less time than starting from scratch.

There are all types of disasters, and thankfully, technology exists to minimize the effect they can have on your business. Clare Computer Solutions is managing hundreds of desktop machines protected in this way, and we have seen it pay for itself time and time again. Contact CCS today to get your workstations covered by image backup.

Insist on Transparency From IT Service Providers

One of the things companies struggle with if they choose to outsource part or all of their IT service is the fear of losing control. Having a third party managing a company’s IT should not mean relinquishing control of, or visibility into, the IT infrastructure, however.

The relationship between a company and third party service providers works best when information flows freely and easily between the two parties. Therefore, it’s important that the client understand what the provider is doing on their behalf, and have ready access to information about the network.

On the other hand, the whole reason for outsourcing aspects of IT management is to shift focus towards the core business and let the 3rd party handle the ongoing support of the company’s IT. So how can a useful balance be struck? Here’s how a successful client/provider relationship should work.

Access to Network Management Dashboards

Service providers may take responsibility for clients’ networks, but they don’t actually own them. It makes sense for the owners to be able to view the status of their network – even if it’s in a “view only” mode.

Access to Network Login Credentials

There’s no justifiable reason why management personnel for a company would not have access to the network login credentials. It’s a safeguard against the provider going out of business, or if the business relationship becomes strained.

Monthly Network Health Reports

Even if outsourcing the IT service relieves the burden of day-to-day network management, the IT Infrastructure is a vital part of the business and management needs to be aware of the health of that part of the business through monthly metrics. And management needs to read those reports and understand them.

Periodic Strategic Reviews

The information contained in a quarter’s worth of monthly reports is extremely valuable. From this, trending data can indicate what parts of the IT infrastructure will need to be replaced or upgraded and when. Company goals set by management can also factor into the IT road map and enable the company to ensure their technology will meet their needs as they meet their growth goals.
When the relationship between a company’s management and their IT staff (whether it’s in-house or outsourced, or a mixture) is a partnership with common company-focused goals, then the company can truly leverage the power of technology to compete in the marketplace and prosper.

Clare Computer Solutions has long advocated this approach with our NetCentral managed service program, and our clients wouldn’t have it any other way. Contact us to get started with your free assessment.